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Getting Started Guide : Cs-Cart Marketplace

Additional support is available by emailing service@artisans.coop.

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Register

Submit this form to register your shop's administrator

  • New sellers need to complete this form, including new members.
  • If your member shop was migrated, you do not need to complete this form.

Complete a Shop Registration Form

  • Shop Registration collects sensitive tax information in a secure form, and must be completed for every shop a Seller wants to administer, including members
  • If your member shop was migrated, you do not need to complete this form.

Apply for Handmade Verification

  • Handmade Verification confirms that a shop manufacturing process is in compliance with our Handmade Policy 
  • This is required for public sellers to open shop.

You'll receive emails after completing each step with a reminder on what to do next. You will also receive an email notification when your account and shop have been activated.

Log in to your seller Admin Panel

This allows you to manage orders, products, messages and accounting settings and reports.

 

Configure your Shop

Complete your Seller Info in your Account. This can be used to modify your login credentials and personal data to be used during future purchases. An incomplete profile can cause errors with shipping, or leave default images in place for your shop logo.

 

Configure Shipping

The Shipping Method is United States Postal Service (USPS) Ground Advantage by default, with rates automatically being pulled from the USPS database. You can Add a Shipping Method (who ships for you) and a Rate Area (where you ship products to). “The Settings → Shipping methods → Rate areas page allows you to control where your store ships to. A rate area is a combination of parameters that represent a geographical area. Rate areas are used to calculate shipping rates and tax charges.

CS-Cart allows dynamically calculating shipping in real-time for select carriers. With an API key, you can add dynamically calculated shipping methods from your seller admin panel. For assistance accessing select carriers through cs-cart without a personal API key, email service@artisans.coop.

If a customer’s address doesn’t match any existing rate area (or if no shipping methods have rates for the customer’s location), then the customer won’t be able to select a shipping method at checkout and place an order.

For the real-time shipping calculation to work, the seller's address needs to be filled out so the system knows where the item will ship from. These fields are accessible to sellers in the Admin Panel (available from the menu in the top right when logged in). This is separate from the address on the seller's profile page, but in most cases should match (the exception would be if they have their business registered at one location but ship from another location).

If your account was migrated:

 

  1. Left menu – “Settings” to set up shipping
  2. Default is USPS Edit all other shipping methods you plan to use)
  3. For each method other than the first one: Click cog and “edit”
  4. Opens to General – Set Rate area (ALL, USA, Canada)
  5. Click on next tab “Shipping Time and Rates” – put a $ base rate into “rate” area – you will be able to add additional $$ amounts if an item will require more to send in each individual product later.
  6. SAVE often, as it does not automatically save when switching screens!

 

  • How To: Add a Shipping Method
  • Can I have two different shipping methods?
  • Yes, you can add your own shipping methods and/or remove the default.
  • Reach out to us if you see a shipping option you don't like and can't delete, or if you don't see an option that you want to have.
  • Shipping Method Properties

 

Flat Rate Shipping

If you’re looking to offer flat rate shipping on items, you’ll want to Add a Shipping Method with the rate calculated by customer address (which will not affect your flat rate) and a minimum or maximum weight limit. Save the shipping method, and you’ll have access to more configurations.

You can then define the shipping time for each rate area. You can also set the flat rate amount for each rate area, as well as distinguishing specific flat rates within the weight range you set when you created the method.

 

Free Shipping

 

It's possible to offer free shipping on select products. In order to do so, the product must have the free shipping box checked on the product page in the seller panel, and you will need a shipping option that can be used when there's free shipping (in the "additional settings" section of the Shipping method).

The latter part is for situations where you offer both express shipping (e.g. next day or 2 day delivery) and the normal shipping (e.g. 3-5 day delivery). You might not want people to choose the express shipping when they check out with a free item. Configuring the slower option to be used when free shipping is available and not configuring the express shipping in this way will give customers a choice at checkout. They can either get the free shipping, which will be the slower option, or they can pay for the express shipping and get it faster. And if you want all options to be available for free shipping, you can configure it that way. The customer will still have those same options, but both of them will be available at no additional cost.Two (or more) shipping options should be allowed. The typical situation would be to offer 2-day shipping for more money, or ground shipping for less money. The customer gets to decide.

 

 

Add and Edit Products

Create, configure and edit product listings in your admin panel using the provided documentation. ALL PRODUCTS MUST HAVE At LEAST ONE  CATEGORY ASSIGNED. 

If your products were migrated skip to ”FOR MIGRATED PRODUCTS“  below.

 

 

 

FOR MIGRATED PRODUCTS

  1. Left hand menu, click Products – this brings up all products that have been migrated

 

Selecting Categories:

  1. Each product must have a category
  2. Click on the single product, opens to General tab
  3. Click in Category box to Search categories and assign at least one category – X out the “Products without categories” save
  4. Multiple items with the same category can be changed at the same time (#10)
  5. Check the little box beside the desired products
  6. Choose the tab “category” above the product list
  7. Click in the category box to search the categories. Choose category(ies) and save
  8. Select “Products without categories” until it’s box is empty to remove

 

 

PRODUCTS WITH FEATURES, VARIATIONS or OPTIONS

 

 "Features" are uniquely inherent to a product itself.  Variations are the combinations of features available for a product. Variations can be edited independently, so it appears as it’s own product in your seller panel.

The purpose of the feature impacts product display:

  • Product search via filters is the most versatile, and retains individual listings for all products with the feature.
  • Variations as separate products is good when you have multiple similar products that are different enough to have individual listings on the marketplace, but you want variations to be available through drop downs on product listings as well
  • Variations as one product is good when you have multiple similar products, that you want chosen through a single product listings, using feature drop downs

 

Options are generalized and equally available for all products and sellers on the marketplace – in most cases, your product needs features and variations.

 

If your products were migrated skip to ”FOR MIGRATED PRODUCTS“  below.

 

 

 

 

FOR MIGRATED PRODUCTS:

Some products have migrated with the correct features, but may not be organized into the correct variations.  If you open a product page from your seller panel, variations will be listed as “A variation of ‘product link’. Each variation can be independently edited including categories and price. A variation with show as an individual product in the seller panel, but not in your shop. 

 

Some products did not migrate with the correct features or are not organized correctly into variations. You can update your features, and convert existing products into variants based on those features.

 

  • Edit the Features List
  • Once you’ve configured everything on the General tab, make sure to configure the Variations tab as well, if it appears.
  • By default, the feature will be available in all product categories. Switch to the Categories tab if you wish to make the feature available only in certain categories.
  • Specify Features of Existing Products
  • Assign Existing Products as variations of a Parent Product
  • Open Parent Product
  • Select “Variations” Tab
  • Select “Add Variations”
  • Select “Use Existing Products” Tab
  • Select all existing products you want listed as variants
  • They must have at least one feature available for variants
  • Variation listings will be removed from the marketplace, with features available as drop down options that configure a listing to display variations.

 

 

 

[OPTIONAL] Complete a Handmade Verification

Artisans Cooperative ensure products are authentically handmade using an in-depth process of verifying that the product could potentially have been ruined by the artisans own hands while it was being created. This review process is mandatory for the general public, and optional for members. Sellers who complete the review process earn the “Verified” badge on their marketplace shop for greater visibility.

 

[OPTIONAL] Receive Free Promotions & Paid Advertisements

Handmade Verified Members can have their shop and products featured and promoted across Artisans Cooperative marketing channels and paid advertisements at no cost.

[OPTIONAL] Take a ScreenShot Scavenger Hunt

Get familiar with our new marketplace home, learn more about CS-Cart and earn 5 points for every find! 

 

  1.  Screen shot where you would go to update your store description, logo, and terms & conditions.

2. Screen shot where you go to see a list of all the sellers.

3. Screen shot where you would go to login to your seller or admin panel.

4. Screen shot where you would go to update your shipping methods.

5. Screen shot where you would go list product bundles.

6. Screen shot where you would go to add products.

7. Screen shot where you would go to see your dashboard.

8. Screen shot where you would go to see your reviews.

9. Screenshot where you would go to request a withdrawal of your money (in other words, request your payment for your goods sold).

10. Screen shot where you would got to see customer messages.

11. Screen shot where you would go to be able to search for jewelry in a specific price range or by vendor.

 

Submit a Points Report with your screenshots attached when you’re ready.

[OPTIONAL] Refer a Seller

Refer a seller from the general public and receive 100 points when they open shop – a full Supporter Membership! Sellers can submit the memberid of the referring member in their shop registration form.

Request A Payout

In CS-Cart, sellers are no longer asked to formally accept an order. Listed products are expected to be available for fulfillment, by default. Sellers request payment from the cumulative balance of their fulfilled orders. Artisans pays the requested amount, minus the payment processing fee the cooperative covers up front at the time of order placement, the Tuesday or Friday following a withdrawal request.

  • Sign in as a Seller
  • Select “Accounting” from the left hand side menu
  • Select the “ Request Withdrawal” button from the right hand of the screen
  • Insert a test payment amount  (you do not need to have a balance to make a request)

Within 7-10 business days you’ll receive an email confirming your payment request was received.